Portland, OR ─ January 28, 2010 — Accero, a leading HR and Payroll solutions provider with blue chip clients in the United States, Canada, Australia and the United Kingdom, was named a Finalist today in the Customer Service Team of the Year – Recovery Situation category in the fourth annual Stevie® Awards for Sales & Customer Service.

The awards are presented by the Stevie® Awards, which organizes several of the world’s leading business awards shows including the prestigious American Business Awards.

Nicknamed the Stevies for the Greek word “crowned,” winners will be announced during a gala banquet on Monday, February 22 at the Eden Roc Renaissance Hotel in Miami Beach, Florida. Nominated customer service and sales executives from the U.S.A. and several other countries are expected to attend.

Accero (formerly Cyborg Systems) is a Finalist in the Customer Service Team of the Year – Recovery Situation category based on its `raving fan’ campaign. The year-long campaign, launched following the acquisition of Cyborg assets from Hewitt Associates, focused on turning every customer into a raving fan. Tactics included personalized visits from Accero executives, a customer portal featuring an online knowledge base and a customer support summit where the support team brainstormed ways to bring excellence to every customer interaction.

More than 500 entries from companies of all sizes and in virtually every industry were submitted to this year’s competition. There are 27 categories for customer service professionals, including: Contact Center of the Year, Award for Innovation in Customer Service, and Customer Service Department of the Year; as well as 41 categories for sales professionals, ranging from Global Sales Leader of the Year to Sales Training Program of the Year to Sales Department of the Year.

“I want to congratulate our entire team for the success of our raving fan campaign this past year,” said Accero President, Tom Malone. “Being a Stevie finalist is the result of numerous individuals working hard to ensure our customers feel supported and valued. Under new ownership and leadership, Accero has infused energy and excitement into our customer base and we are excited to continue delivering the high level of service and solutions our customers expect and deserve.”

Members of the Awards’ Board of Distinguished Judges & Advisors will select Stevie Award winners from among the Finalists during final judging, to take place January 25 –
February 3. Finalists were chosen by business professionals worldwide during preliminary judging.

“Being named a Finalist in the Stevie Awards for Sales & Customer Service is an important achievement,” said Michael Gallagher, president of the Stevie Awards. “It means that independent business executives have agreed that the nominee is worthy of international recognition. We congratulate all of the Finalists on their achievement and wish them well in the competition.”

Details about the Stevie Awards for Sales & Customer Service and the list of Finalists in all categories are available at

About Accero
Founded in 1974, Accero (formerly Cyborg Systems) delivers high-performance, best-fit solutions that streamline HR and payroll processes for organizations of all sizes, in major industries in the US, Canada, and the UK. Innovative and customer-driven, Accero can help transform HR organizations into strategic business units that model results-driven productivity.

About The Stevie Awards
Stevie Awards are conferred in four programs: The American Business Awards, The International Business Awards, The Stevie Awards for Women in Business, and The Stevie Awards for Sales & Customer Service. Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide. Learn more about The Stevie Awards at

Sponsors of the 4th annual Stevie Awards for Sales & Customer Service include official publications Sales & Marketing Management (SMM) and Training magazines, as well as the Sales Association, SalesLabs, and ValueSelling Associates.

This press release was distributed through PR Web by Human Resources Marketer (HR Marketer: on behalf of the company listed above.