New e-Book from Impact Achievement Group Teaches Key Management Skills

SEATTLE/Jan. 31, 2011 —Impact Achievement Group (IAG) has released an e-book to help managers develop the skills essential to their success. The e-book offers practical tips, checklists and examples that managers and supervisors can immediately put into practice.

Representing the largest pool of management talent in most companies, front line managers and supervisors prove critical to an organization’s success. Companies that develop superior leaders can execute more effectively than their competition.

“Supervisory Essentials: Helping Supervisors Transition to Effective Leaders” touches on topics ranging from coaching fundamentals and how to delegate to giving performance reviews and handling difficult employees—the real nuts and bolts that define and undergird capable leaders.

The e-book is derived from The Supervisory Basics Training Series, which consists of 12 individual yet linked two-hour modules, delivered in leader-led or eLearning formats, helping managers understand the management behaviors and tactics required to ensure their own and their company’s success.

Co-authors Rick Tate and Julie White, Ph.D. of IAG are internationally recognized experts in management and leadership development and a variety of other business topics. Tate is a best-selling author whose acclaimed training programs have been translated into a dozen languages and distributed all over the world. White is author of five best-selling audio and video programs, including the national best-seller, “Image and Self Projection.” Together, they wrote the recent book, “People Leave Managers…Not Organizations.”

“Research proves that frontline supervisors play a crucial role in employee engagement, with an equally significant link to customer service,” said Lee Klepinger, president and chief executive officer of IAG. “Untrained supervisors can have a devastating effect on employee morale and productivity as well as on customer relationships. Understood in this light, providing training in the essentials of management is no longer optional but vital to business success.”

The complimentary e-book is available for download at

About Impact Achievement Group

Impact Achievement Group provides assessment, coaching, customer loyalty and leadership development solutions that focus on employee selection, retention, employee engagement and customer engagement. By integrating and blending the world’s best assessment and recruiting processes, workshops and eLearning training, coaching and measurement programs, Impact Achievement Group helps organizations improve human performance to achieve bottom line results.

Lee Klepinger
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Heath Davis Havlick
Fisher Vista/HRmarketer


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