ST. LOUIS (March 21, 2012) —
Peter Timmerman, Ph.D, HR consultant for Learning and Development for Mutual of Omaha Companies; Brent Holland, Ph.D., vice president of Research and Consulting for FurstPerson; and Jocelyn Courtney-Hays, manager of Talent Measurement Consulting for TALX assessment division, pan, a leader in online assessment and talent management systems
Will present a complimentary webinar, “Dialing In Call Center Success with the Right Assessments”
Wednesday, March 28, 2012
2:00 p.m. ET (1:00 p.m. CT; 12:00 p.m. MT; 11:00 a.m. PT)
Registration details are available at:
Developing a pre-employment assessment program can help employers improve the quality of hire of their call center employees. During this complimentary TALX webinar, pan, Mutual of Omaha and FurstPerson will share key strategies for designing an assessment program to advance call center hiring strategies and help employers understand best practices for selecting the right assessment provider.
Peter Timmerman, Ph.D., HR consultant for Learning and Development with Mutual of Omaha Companies and a specialist in measurement-based organizational change initiatives, will discuss the collaborative approach Mutual of Omaha has taken to design a pre-employment assessment program that captures the key qualities possessed by the organization’s high-performing call center employees. Attendees will hear a first-hand account of the company’s approach to developing its assessment program, including the measurable business outcomes and how it enhanced its candidate experience.
In addition, Brent Holland, Ph.D., vice president of Research and Consulting for FurstPerson, and Jocelyn Courtney-Hays, manager of Talent Measurement Consulting for pan, will detail best practices for selecting an assessment partner and highlight the collaborative relationship forged between FurstPerson, pan and Mutual of Omaha. They will explain how this partnership has enabled the seamless distribution of multimedia assessments through the pan 2.0 platform.
HR, training and development, and call center personnel interested in learning how candidate assessments can be used to optimize call center hiring are encouraged to attend this hour-long educational session, where they’ll learn how to develop an assessment program that improves hiring practices and results in a better candidate experience.
“Dialing In Call Center Success with the Right Assessments” is part of an ongoing series of complimentary webinars presented by TALX industry experts.
Equifax is a global leader in consumer, commercial and workforce information solutions, that provides businesses of all sizes and consumers with insight and information they can trust. Equifax organizes and assimilates data on more than 500 million consumers and 81 million businesses worldwide, and uses advanced analytics and proprietary technology to create and deliver customized insights that enrich both the performance of businesses and the lives of consumers. Workforce Solutions (TALX) is an Equifax business unit. It is a leader in human resource, employment, tax management, and payroll-related services.
Headquartered in Atlanta, Equifax operates or has investments in 18 countries and is a member of Standard & Poor’s (S&P) 500® Index. Its common stock is traded on the New York Stock Exchange (NYSE) under the symbol EFX. For more information, please visit www.talx.com or www.equifax.com.