The Booth Company Releases Updated 360 Survey for Conflict Management

Boulder, CO — The Booth Company, an international provider of leadership development 360 surveys, announces the release of a major revision of “Conflict Management Survey” which was first released as an online 360 instrument in 2005. The new 360 version provides a finer distinction between the common conflict styles of competition, compromise, collaboration, avoidance, and consensus seeking. An overall assessment of effectiveness has been added to the new survey, along with a revised rating scale. The latest release incorporates current research, statistical analysis, and customer feedback to refresh its relevancy.

The Conflict Management Survey (CMS) is a 360 degree feedback assessment that provides managers and other leaders with feedback on their style and effectiveness in managing conflict. Dr. Daniel Booth, author of the revision, stated that the survey “provides insight into the person’s primary and secondary styles of managing conflict. People have an idea of how they manage conflict, but their perceptions of themselves may not be accurate. Perceptions of others are vital for adjusting self-perception because it is very likely that in a work setting, people’s behavior may be seen differently by their peers, employees, customers, and by their own manager.”
The overall effectiveness dimension can be thought of as a “soft bottom line” to the whole question of styles. While each style can be effective under the right conditions, if the effectiveness is rated low, it will be relatively easy to back through the behaviors and reconsider one’s use of styles with each stakeholder group or individual.

“By collecting this information from stakeholders,” Dr. Booth continued, “participants are expected to have a better opportunity to consciously choose among conflict management strategies and to use them more effectively. This survey is expected to be useful for anybody in a position where interpersonal relations are vital to their effectiveness, especially those who manage the work of others or who are in the role of change agent in their organization.”

About The Booth Company
The Booth Company publishes and administers 360 degree feedback surveys, most of which are based on the Task Cycle®, a validated theory of leadership and management roles. Its comprehensive set of surveys measure the fundamental skills of mission-critical organizational roles, including executives, first-line and middle managers. The survey results are compared to continuously updated industry and country norms. Since 1972 The Booth Company has distributed its surveys and feedback workshops internationally through corporate universities and an exclusive network of certified senior executive coaches.

For clients utilizing their own survey content, The Booth Company offers flexible survey hosting services, as well as statistical and psychometric consulting. It also provides advanced reporting opportunities, with a variety of aggregate reports ideal for group benchmarking and strategic planning purposes.

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