September 13, 2011 webinar focuses on the importance of Emotional Intelligence in the workplace and at home. Glendora, Calif. /August 15, 2011 — Emotional Intelligence focuses on improving one’s ability to recognize and manage their emotional reactions and those of others. Based on recent research, the difference between those who reach their full potential in…
Glendora, Calif. — June 7, 2011 — Most companies state that their highest priority is satisfied customers. In truth, customer satisfaction is a poor indicator of retaining customers and increasing business. In today’s economy, a relentless focus on customer loyalty is far more productive and profitable. In response, The Glowan Consulting Group has developed a…
Glendora, Calif./April 15, 2011 — High Level Communications focuses on improving one’s ability to communicate effectively in today’s complex business environment. Many organizations operate “virtually” and therefore communication is even more difficult. Topics such as barriers to effective communications, communications for managers and non-managers, developing effective listening skills and influence and persuasive communication are included.…
Glendora, Calif. / March 21, 2011 — Many organizations claim to provide good customer service and say that they are rated highly in Customer Satisfaction Surveys. In truth, Customer Satisfaction is a poor indicator of your chances to retain customers and increase your business. A focus on the customer experience is far more productive. The…
Glendora, Calif. / March 21, 2011 — The Total Life LeaderView™ Personal Profile and Plan is an assessment tool and action planning guide that evaluates eight key areas of work and life that have direct impact on personal performance and quality of life. The areas assessed include, physical health, emotional intelligence, work/family balance, lifelong learning,…
This webinar will assist participants in dealing with stress and managing change more effectively in both professional and personal situations. It is recommended to anyone wanting to minimize the negative effects of stress and handle change more effectively. This program is designed for: Managers, Executives, and Individual Contributors interested in learning how to handle the…
Glowan’s leading edge L3 Leadership Development Program is now offered online. A series of five live webinars supplemented by applied learning assignments, telephone coaching, and weekly tips brought right to your office. Glendora, CA., Janaury 31, 2011 Leaders and managers seeking a personalized leadership development program that focuses on total life mastery, cultivating collaborative advantage,…
Glendora, Calif. / February 25, 2011. No matter where you are doing business, it is important to reach a common understanding with other people, whether it’s across the street or around the world. Achieving common understanding using traditional win/lose negotiations have proven ineffective in many situations and better solutions are required. That’s where Glowan’s Interest…
GLENDORA, CAL. / December 14, 2010 — Annual performance reviews can be invaluable in aligning employee performance with management’s goals and expectations. However, a new article from The Glowan Consulting Group maintains that a yearly “check in” actually does little to improve employee performance, enhance skill sets or develop leadership qualities. The article points out…
Glendora, Calif. / October 21, 2010 — Emotional intelligence is the key for leaders to reach their full potential, and a new webinar from The Glowan Consulting Group will teach managers and team leaders how to assess and develop it in the workplace. The leadership and executive coaching firm will host “Emotional Intelligence” on Thursday,…