Portland, OR – February 24, 2010 – Accero, a leading HR and Payroll solutions provider with blue chip clients in the United States, Canada, Australia and the United Kingdom, today announced that the company is the recipient of the 2010 Stevie® Award for Customer Service Team of the Year – Recovery Situation.
Accero’s award was presented during gala ceremonies at the Eden Roc Hotel in Miami Beach on Monday, February 22, 2010 at the 4th Annual Stevie Awards for Sales & Customer Service. Finalists for the awards were selected from over 500 entries from organizations of all sizes representing virtually every industry.
The awards are presented by the Stevie Awards, which organizes several of the world’s leading business awards shows including the prestigious American Business Awards.
Accero (formerly Cyborg Systems) was nominated in the Customer Service Team of the Year – Recovery Situation category based on its ‘raving fan’ campaign. The year-long campaign, launched following the acquisition of Cyborg assets from Hewitt Associates, focused on turning every customer into a raving fan. Program tactics included personalized visits from Accero executives, a customer portal featuring an online knowledge base and extensive customer tools and a customer support summit where the support team brainstormed and put into effect strategies to bring excellence to every customer interaction.
Members of the Awards’ Board of Distinguished Judges & Advisors and their staffs selected Stevie Award winners from among the Finalists. Finalists were chosen by business professionals worldwide during preliminary judging.
“This award is shared by our entire team, all of whom demonstrated dedication and a concentrated focus on turning our customers, who had been somewhat neglected under prior ownership, into raving fans,” said Accero President, Tom Malone. “We are extremely proud to accept this award and the recognition of our commitment to customer success.”
“This year’s honorees demonstrate that even in challenging economic times, it’s possible for organizations to continue to shine in sales and customer service, the two most important functions in business: acquiring and keeping customers,” said Michael Gallagher, president of the Stevie Awards.
Details about the Stevie Awards for Sales & Customer Service and the list of honorees in all categories are available at www.stevieawards.com/sales.
About Accero
Founded in 1974, Accero (formerly Cyborg Systems) delivers high-performance, best-fit solutions that streamline HR and payroll processes for organizations of all sizes, in major industries in the US, Canada, and the UK. Innovative and customer-driven, Accero can help transform HR organizations into strategic business units that model results-driven productivity.
About The Stevie Awards
Stevie Awards are conferred in four programs: The American Business Awards, The International Business Awards, the Stevie Awards for Women in Business, and the Stevie Awards for Sales & Customer Service. Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide. Learn more about the Stevie Awards at www.stevieawards.com.
Sponsors of the 4th annual Stevie Awards for Sales & Customer Service include official publications Sales & Marketing Management (SMM) and Training magazines, as well as the Sales Association, SalesLabs, and ValueSelling Associates.