SEATTLE — March 9, 2010 — Training new supervisors has everything to do with how effectively they begin to manage, how well their team performs, and ultimately, the company’s reputation and overall performance. Yet employers often marginalize the importance of training new supervisors, stopping at rewarding superior performers with a promotion. Employees, however, need to…
SEATTLE — Feb. 23, 2010 —When untrained supervisors are in charge of frontline employees with customer contact, the impact on customers’ experience can be devastating, according to a new article from Impact Achievement Group. Customers today have the choice of similar products, at similar prices and of similar value. Given that, superior customer service is…
SEATTLE — Jan. 27, 2010 — New management training is often overlooked or underemphasized, negatively affecting the new managers and their companies, according to Impact Achievement Group. After a promotion, employees are required to use different skills than those that made them shine as an independent contributor to the company. Yet companies and those newly…
SEATTLE – Jan. 20, 2010 – Impact Achievement Group introduced the Harrison Assessments Talent Solutions (HATS), a comprehensive and fully automated hiring assessment system that streamlines candidate screening and selection. With the Harrison system, recruiters and hiring managers can pre-assess the eligibility and suitability of candidates before reviewing resumes, significantly cutting screening times. Using HATS’…
SEATTLE — Jan. 20, 2010 — Impact Achievement Group introduced the Harrison Assessments Talent Solutions (HATS), a comprehensive and fully automated hiring assessment system that streamlines candidate screening and selection. With the Harrison system, recruiters and hiring managers can pre-assess the eligibility and suitability of candidates before reviewing resumes, significantly cutting screening times. Using HATS’…
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